At Qwilo Hosting, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our free Minecraft server hosting and Discord bot hosting services.
We do not sell your data. Your information is used solely to provide and improve our services.
1. Information We Collect
When you create an account with Qwilo, we collect:
- Email Address: Used for account verification, communication, and password recovery
- Username: For account identification and service personalization
- IP Address: Collected for security purposes and service optimization
- Service Usage Data: Information about how you interact with our services
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account
- To provide technical support for your Minecraft server or Discord bot
- To communicate service updates, security alerts, and administrative messages
- To improve our services and develop new features
- To monitor and prevent security issues and unauthorized access
- To comply with legal obligations
3. Data Protection and Security
We implement industry-standard security measures to protect your information:
- All data transmission is encrypted using SSL/TLS technology
- Passwords are stored using strong hashing algorithms
- Regular security audits and vulnerability testing
- Restricted access to personal information
4. Data Retention
We retain your personal information only for as long as necessary:
- Account information is kept while your account remains active
- Server logs are retained for up to 30 days
- Upon account deletion, we remove your personal data within 60 days
5. Third-Party Services
We may use third-party services for specific functions:
- Payment processors (for optional premium services)
- Analytics services (anonymous usage data only)
- Email delivery services
These services only receive the minimum information required to perform their functions.
6. Children's Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent where applicable
- Request export of your data
To exercise these rights, please contact us using the information below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through email or a notice on our website. Your continued use of our services after such changes constitutes acceptance of the new policy.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: